Terms and conditions
(hereinafter referred to as “GTC”)
In the GTC you will find all important legal information regarding the sale and provision of online courses via the website https://vetcardioacademy.cz/ . The GTC contain information that you need to have available before you click on the order button. They also contain the so-called notice to consumers before concluding a contract within the meaning of Section 1820 of the Civil Code. Before concluding the contract, you express your agreement with the GTC by checking the appropriate box at the end of the order form. The GTC will thus become part of the concluded contract and will be binding on you. Please read them carefully. Thank you for taking the time to read them.
GTC CONTENT:
I. IMPORTANT CONCEPTS, INSTITUTIONS AND PERSONS
II. NOTICE TO CONSUMERS BEFORE CONCLUSION OF THE CONTRACT
III. ORDER AND CONCLUSION OF THE CONTRACT
IV. PRICE AND PAYMENT TERMS
V. DELIVERY CONDITIONS
VI. DATA ON FUNCTIONALITY, COMPATIBILITY AND INTEROPERABILITY OF DIGITAL CONTENT AND ITS UPDATES, USER ACCOUNT, COPYRIGHT
VII. WITHDRAWAL FROM THE CONTRACT
VIII. RIGHTS FROM DEFECTIVE PERFORMANCE, COMPLAINTS PROCEDURE
IX. CONSUMER REVIEWS
X. CONCLUSION
I. IMPORTANT CONCEPTS, INSTITUTIONS AND PERSONS
1. Website: For the purposes of these GTC, the website is understood to be https://vetcardioacademy.cz/.
2. Digital content: These are products in digital (electronic) form. They can be e‑books (electronic books), videos (usually webinar recordings and videos that are part of online courses), online courses, online clubs, etc. In our case, these are online courses.
3. Product: When we write about Product or Products in the GTC, we mean Digital Content. So we use these two terms interchangeably.
4. Provider:
Is a natural person who provides Digital Content offered on the Website. The Provider is:
Vetcardioacademy sro
ID: 22631801
Registered office: Dr. E. Beneše 182, 257 51 Bystřice, Czech Republic
Phone: 736240030
Email: info@vetcardioacademy.cz
The provider is registered in the Commercial Register at the Municipal Court in Prague, file number C 419346.
The delivery address is the same as the registered office address. We are available to you at the specified e‑mail address for regular communication and for handling any suggestions and complaints.
If the text of the GTC states “We”, “Us”, “Our”, etc., this always refers to the Provider.
5. User: A user is someone who enters into a contract with Us as the Provider via the Website for the provision of digital content. A user can be a consumer, an entrepreneur or a non-entrepreneurial legal entity (for example, an association).
If the text of the GTC states “You”, “You”, “Your”, etc., this always refers to the User.
6. Consumer: According to applicable legal regulations, a consumer is a natural person who is not acting within the scope of his/her business activity or independent professional activity. If you are a natural person and you indicate your Business Identification Number in the order, you declare that you are concluding the Contract as a businessman and not as a consumer. This primarily affects the possibility of withdrawing from the Contract without giving reasons and claims for liability for defects and handling complaints.
7. Contract for the provision of digital content: This is a contract that we conclude together. It is a new contractual type (from 6 January 2023) and is used for the sale and provision of Digital Content. If the term “Contract” is used in the following text, this refers to the Contract for the provision of digital content. The process of concluding a Contract via the web interface is described in detail in these GTC. The Contract is concluded in the Czech language, archived in electronic form and is not accessible to third parties. The Contract is formed by your order (completed order form), and its acceptance by us and these GTC. We will send you a written confirmation of the conclusion of the Contract by e‑mail. The provisions of the GTC also apply in cases where the User is a Consumer and provides us with their personal data instead of remuneration, and at the same time we have agreed that this data (typically e‑mail contact) is not used only to provide (make available) Digital Content or fulfill legal obligations.
8. Contract concluded remotely: This is a Contract that is concluded via means of distance communication, ie it is concluded without having to meet in person, as we use the Website and e‑mail to conclude it. The costs associated with the use of means of distance communication (in particular the costs of an Internet connection) are borne by you as the User and do not differ from the standard rate charged by your operator or Internet connection provider. By placing an order, you expressly agree to the use of means of distance communication.
9. Consumer Contract: This is a Contract in which the User is a consumer. In many cases, the Consumer has a more advantageous position than other users. If a right applies only to the Consumer, this is expressly stated in these GTC (ie instead of “User”, “Consumer” is stated).
10. Binding nature of the GTC: At the end of the order form, before sending the order, you agree to the GTC by checking the appropriate box. The GTC thus become part of the Contract and are binding on both us and you.
11. Applicable legal regulations: These are the valid legal regulations that apply to the Contract and the relationship between us arising from this contract. These are in particular Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter referred to as the “Civil Code”) and, in cases where the User is a consumer, also Act No. 634/1992 Coll., on Consumer Protection, as amended. If this text refers to specific §§ of legal regulations, you can click to view their current wording directly.
II. NOTICE TO CONSUMERS BEFORE CONCLUSION OF THE CONTRACT
This is a summary of information pursuant to Section 1820 of the Civil Code.
1. Information about the main features of the Digital Content is always provided directly in the description of the given Product on the Website. By clicking on individual items or sales pages of individual Products, you will see a detailed description, including, for example, the possibility or impossibility of purchasing the Product in installments. The Products also state for whom they are or are not suitable, how long they last, whether the course starts on a specific day for all participants or is accessible at any time after payment, whether there is a support group for the course (and for how long) on Facebook or another platform, what bonuses are provided, etc. Therefore, please pay attention to the description of the Product and, in case of any ambiguities, contact Us before ordering the Product.
2. We have already provided information about Our identity, registered office address, telephone number and e‑mail delivery address above, in Article I. Paragraph 4 of the GTC.
3. The price of the Products is always stated in their description. For Digital Content, it is the final price. The order summary in the order form states the total price for all ordered Products (if it is possible to include multiple Products in one order).
4. Products can be paid for by traditional bank transfer or fast online bank transfer through the banks listed in the order form or online with a VISA, MasterCard, Go Pay, Apple Pay payment card through the Comgate payment gateway.
5. The Digital Content is delivered within the period specified in the description on the Website. For online courses, access data, depending on the type of online course (whether it is a joint mass start or the online course can be entered at any time during the year after payment of the purchase price), is provided either within 7 days of payment of the price or on the predetermined starting date of the online course. In the event that you, as a Consumer, have not agreed to the delivery within the 14-day withdrawal period from the Contract, we are not obliged to deliver the Digital Content before the expiry of this period.
6. The Consumer may withdraw from the Contract within 14 days of its conclusion. However, if the Consumer, when concluding the Contract, gives his/her explicit consent (by checking the consent box, clicking a button or in another way expressing explicit consent) to the provision of the Digital Content within 14 days of the conclusion of the Contract, then the Consumer’s right to withdraw from the Contract ceases from the moment the Digital Content is made available. Therefore, we expressly point out that if you have given Us your consent to send the Digital Content within 14 days of the conclusion of the Contract and We have made the Digital Content available to You after payment within this period, you cannot withdraw from the Contract within the meaning of Section 1837 letter l) of the Civil Code. If withdrawal is possible, then the sample form, which is an annex to the GTC and is listed on their last page, can be used, or withdrawal can be made in any other form so that it is clear which Contract the Consumer is withdrawing from and which Product the withdrawal concerns.
7. The consumer has the right to claim a defective Product and thereby exercise his rights from defective performance. Details are provided in Article VII. of the GTC.
8. Data on functionality, compatibility and interoperability pursuant to Section 1811(2)(h) and (i) of the Code of Civil Procedure: For digital content to be fully functional, you must have hardware and software equipment available to play the content according to the nature of the individual materials (.PDF, .DOC, .DOCX files, videos, audio). It is also necessary to have a functional connection and updated software and browser to display/play the content. We are not responsible for the unavailability of content in the event of malfunction or slow speed of your internet connection or failure to perform updates or short-term unavailability in the event of data maintenance or server outages.
9. Handling complaints, supervisory and state supervision bodies: If you have any complaints about the concluded Contract, its performance or our activities, please contact us by e‑mail at info@vetcardioacademy.cz. We operate on the basis of a trade license, therefore the relevant trade license office is the supervisory authority. Supervision of compliance with consumer protection regulations is primarily carried out by the Czech Trade Inspection. Compliance with personal data protection regulations is supervised by the Office for Personal Data Protection. You can also contact these authorities with your complaints.
10. Out-of-court settlement of consumer disputes: If a consumer dispute arises between the Provider and the Consumer, the Consumer has the right to its out-of-court resolution. The subject of out-of-court resolution pursuant to Act No. 634/1992 Coll., on Consumer Protection, is the Czech Trade Inspection, Department for Out-of-Court Resolution of Consumer Disputes (ADR), Gorazdova 1969/24, 120 00 Prague 2. All details on out-of-court dispute resolution are provided on the website of the Czech Trade Inspection: www.coi.cz , www.adr.coi.cz , e‑mail: adr@coi.cz . The Consumer may also use the online dispute resolution platform established by the European Commission at http://ec.europa.eu/consumers/odr/ .
III. ORDER AND CONCLUSION OF THE CONTRACT
1. Products can only be ordered via the Website, specifically by filling out and submitting the order form. Please pay attention to the description of the Products and if you have any questions, do not hesitate to contact Us with your additional questions before ordering.
2. The presentation of the Products listed on the Website is for informational purposes only. As the Provider, we are not obliged to conclude a Contract.
3. In the order form, as the Provider, you fill in your name, surname or company, or ID number, VAT number, information about the ordered Product (by clicking on the selected item, or a specific variant of the Product, if more than one is offered), billing address and delivery address (if we are to deliver any “physical” support materials and aids, eg printed workbooks, etc. and the delivery address is different), e‑mail, telephone contact (so that we can send you quick reminders and organizational instructions) and select the payment method. If we have enabled a simplified form, some of this information may be optional and you do not have to fill it in. Before sending the order, you have the option to check the entered information and possibly correct it. Send the order by clicking on the order button below the order. By doing so, you simultaneously undertake to pay for the ordered Products. By sending the order, the contract is concluded.
4. We will inform you of the receipt of your order by e‑mail sent to your e‑mail address provided when placing the order. This e‑mail also includes the text of these GTC, confirmation of the conclusion of the contract and an (advance) invoice.
5. If the Contract has already been concluded, any changes to the concluded Contract are possible only on the basis of an agreement between us, or you may withdraw from the Contract if permitted by law or these GTC.
6. In case of doubt, we may contact you to verify the authenticity of the order and if the authenticity of the order cannot be verified, we will no longer process such an order.
7. You can order Products on the Website 24 hours a day, 7 days a week. Please note that in exceptional cases, the E‑shop may be temporarily unavailable due to necessary website maintenance or due to circumstances for which we are not responsible, such as Internet connection failures, etc.
IV. PRICE OF PRODUCTS AND PAYMENT TERMS
1. Price of Products: The price is stated directly for each Product in its description on the Website. Given that the Provider is not a payer of value added tax, the price for the Product is stated including value added tax. The price is valid for the entire time it is stated on the Website. If it is possible to order on the Website from countries other than the Czech Republic, or in a currency other than CZK and you want to use this option, please read the instructions for this type of order. If you have a discount code, and it can be used for the given Product at the time of ordering, after applying it by entering it in the appropriate field of the order form, you will be shown the price after the discount (ie the price that you will pay thanks to the discount code and which is lower than the regular price, without the discount).
2. Negotiated price and possible errors in the stated price: The agreed price is the price stated for the Product at the time of sending your order. If there is an obvious error in stating the price on the Website (this means primarily a typo, an error in entering the price) or a similar error in the process of concluding the Contract, then we are not obliged to deliver the Product to you at such an obviously incorrect price, even if the Contract has been concluded. If you have already paid this obviously incorrect price, we are entitled to withdraw from the Contract and in that case we will refund the amount paid to you.
3. Delivery of the Product only after payment: Unless expressly agreed otherwise between us, we are obliged to deliver the Product to you only after full payment of the agreed price.
4. Purchase price payment options:
By bank transfer to our bank account: payment instructions, in the form of a pro-forma invoice, will be sent to you in the e‑mail confirming receipt of your order. When making your payment, please remember to include the relevant variable symbol so that the payment can be matched quickly and the Products delivered as soon as possible.
Online payment card or fast online bank transfer via the payment portal. Online payments are provided for us by the Comgate payment gateway. The service provider, Comgate as, is a licensed Payment Institution operating under the supervision of the Czech National Bank. Payments made through the payment gateway are fully secured and all information is encrypted. Further information and contacts at www.comgate.cz .
5. Payment term: The price is payable within 14 days of the conclusion of the Contract, unless otherwise stated in the Product description. The due date is stated on the invoice. In the case of payment by traditional bank transfer, the price is paid when the relevant amount is credited to our bank account.
V. DELIVERY TERMS:
1. Delivery options: After paying the price, a user account will be created for you on the Website and access data to your user account will be generated and sent to the e‑mail address specified in the order (terms of use are set out in Article VI of these GTC). As regards the purchase of a second or further online product, new access data are no longer generated; you will access other online products by entering the same access data. In the event that the online product is opened on the same day for all registered users, you will receive access data after payment, or the member section environment will be made available to you on a pre-announced day. After logging in using the access data, the Digital Content will be delivered to you by making the member section available. If this is effective with regard to the continuity of the content, individual lessons will be made available to you gradually, according to the schedule specified on the “notice board” of the member section of the given Product.
2. Delivery time: The digital content will be delivered within 10 days after the payment is credited to our bank account or the online payment is made. The exception is online courses with a mass start on a certain predetermined day. For these Products, the access data will usually be sent on the day the online course starts (of course, provided that the price has already been properly paid at that time). If you, as a Consumer, have not agreed to the delivery within the 14-day withdrawal period, we are not obliged to deliver the Product before this period has expired.
3. Shipping costs: These costs do not arise for Digital Content.
VI. DATA ON FUNCTIONALITY, COMPATIBILITY AND INTEROPERABILITY OF DIGITAL CONTENT AND ITS UPDATES, USER ACCOUNT, COPYRIGHT
1. For online products, we set up a user account for you. To play its content, depending on the nature of the individual materials (pdf, video, audio), you must have a working connection and updated software and browser to display/play the content. We are not responsible for the unavailability of content in the event of malfunction or slow speed of your internet connection or failed updates or short-term unavailability in the event of data maintenance or server outages.
2. We provide you with the Digital Content for a period of ½ year from the date of its availability. For the period for which the Digital Content is provided, you will also have access to all its updates that will be made during that period. This means that you will always have access to the most up-to-date version of the given online course.
3. The Products are created using the knowledge, experience and years of practice of the author. These are instructions and recommendations and it is up to you how you use them in practice and what care and effort you will devote to putting this information into practice. Therefore, we cannot be responsible for what specific results you will achieve on the basis of the Products yourself and what specific steps you will take. We also expressly point out that success depends not only on the knowledge gained through our Products, but also on other factors, including your abilities, your initial situation, the market situation.
4. User account: After purchasing an online product, you will receive access data to log in to your user account after payment, as stated in the section on delivery conditions (Article V of the GTC). You undertake to maintain the confidentiality of access data and not to allow third parties to use it. As a User, you also undertake to keep your data provided in your user account up-to-date and true. In the event of a serious breach of your obligations under the Contract or these GTC, we are entitled to disable or cancel your user account without prior notice. This will also disable access to the purchased online courses and all provided electronic gifts and bonuses.
5. Copyright: All of Our Products are protected by copyright and their content may not be further distributed or used by other persons without Our prior express written consent. The only exceptions are cases where this is directly provided for by law or a directly applicable regulation (regulation) of the European Union. Violation of copyright is punishable not only under copyright law, but may also be a criminal offence. As for Digital Content, we grant the User a license to use it for their own use for an indefinite period, starting from its delivery after proper payment of the full price. If there is a violation of copyright or withdrawal from the Contract, the granted license shall be terminated at the time of such violation or the effectiveness of the withdrawal, unless we expressly agree otherwise in writing. The license does not authorize the User to provide Digital Content to other persons, to distribute it further or to use it for profit in the form of teaching/transferring the obtained information and procedures to other persons for a fee. If you would like to use quotes from our Products, beyond the scope of the so-called legal license, please contact us in advance and we will discuss the possibilities of such use.
VII. WITHDRAWAL FROM THE CONTRACT
1. Cases where you as a Consumer can/cannot withdraw from the Contract without giving reasons for the delivery of Digital Content:
As a Consumer, you have the right to withdraw from the Contract for the provision of digital content within 14 days of the conclusion of this contract. However, if you have given your explicit consent when concluding the Contract (by checking the consent box, clicking a button or in another way expressing explicit consent) to the provision of Digital Content within 14 days of the conclusion of the Contract, then the moment the Digital Content is made available (by sending it as an e‑mail attachment, by linking to a page or other location where it can be downloaded, by sending access data or by making the member section with Digital Content available), your right to withdraw from the Contract as a Consumer also lapses (Section 1837, letter l) of the Civil Code).
2. Procedure for withdrawing from the Contract without giving a reason:
If the conditions for the possibility of withdrawing from the Contract are met, it is necessary that you send the withdrawal by e‑mail or post to Our address within the 14-day period specified in this article in paragraph 1 or withdraw in another obvious way (eg by sending an SMS message). You can write (carry out) the withdrawal completely informally (however, it must be clear which Contract you are withdrawing from, or which Product it concerns, if it does not concern all Products purchased at the same time) or you can fill in and send the prepared form, which is listed on the last page of these GTC of the Website. If you use the sample form, we will confirm its acceptance to you without undue delay. You do not have to justify the withdrawal in any way.
Please attach a copy of the payment receipt, invoice or other document or evidence to prove that the Products were purchased from us within 14 days before withdrawing from the Contract. This will significantly speed up the processing of the entire matter. However, failure to submit these documents alone does not prevent your withdrawal from the Contract from being processed. Please also attach information about the choice of refund method if you do not want to return the money in the same way as you paid for it.
3. Refund: We will refund the money we received from you as payment for the Products no later than 14 days after you withdraw from the Contract. We will refund the money to you in the same way as you paid it to Us, unless you have agreed to another payment method that does not involve additional costs for you.
4. Failure to meet the conditions for withdrawing from the Contract without giving reasons: If in a specific case the User withdraws from the Contract with reference to the possibility of withdrawing without giving reasons, but some of the conditions are not met (eg the withdrawal is made later than within the 14-day period), we will notify the User of this impossibility without delay. In such a case, we cannot refund the User’s money.
5. Withdrawal from the Contract in other cases, cancellation of the Contract:
If you do not pay the full price within 14 days of its due date, the Contract shall be canceled upon expiry of this period. If we have previously received a partial payment for the price from you, we will return it to you within 14 days of cancellation of the Contract, unless expressly agreed otherwise between us. The provisions of this paragraph do not apply to Products for which you have chosen to pay the price in installments.
Both You as the User and We as the Provider are further entitled to withdraw from the Contract in cases stipulated by law or specified in these GTC.
6. In the event of withdrawal from the Contract, we are always entitled to suspend or cancel access to your user account and to the purchased online programs to which the withdrawal relates, without prior notice, at the moment of withdrawal becoming effective. If you withdraw as a User from the Contract, you are then obliged to refrain from further use of the Digital Content, including its provision to any third party.
7. Return of a gift provided with a paid order:
If you are provided with a gift together with the Product, the gift contract between us is concluded with a termination condition that if you withdraw from the Contract without giving reasons, the gift contract will cease to be effective and you are obliged to return the gift provided to us no later than 14 days after withdrawal from the Contract.
VIII. RIGHTS FROM DEFECTIVE PERFORMANCE, COMPLAINTS PROCEDURE
1. Important sections that apply to complaints: Rights arising from defective performance are governed by applicable laws and regulations. These include in particular the provisions of Sections 1914 to 1925. For Digital Content, the provisions of Sections 2389a to 2389f and for Consumers, Sections 2389g to 2389s .
2. Defects for which we are liable in the Digital Content: As the Provider, we are liable to you for the Digital Content to be free of defects when it is made available and for the period during which we provide it (ie the “duration of the obligation”). As for the Consumer, the Digital Content has defects in particular if it does not comply with the provisions of Section 2389i of the Civil Code. We are liable to the Consumer for defects that become apparent during the duration of the obligation. If the defect becomes apparent within 12 months of making it available, it is considered that the Digital Content was defective when it was made available. As a Consumer, you can claim a defect for which we are liable (exercise rights from defective performance) within the general 3‑year limitation period. Other Users must claim a defect without undue delay after they have been able to detect it with sufficient care.
3. If a defect in the Digital Content becomes apparent during the term of the obligation (for the period during which it is to be available to you), it is up to Us to prove that the Digital Content is provided without defects. If We prove that the defect was caused by inadequate technical or software equipment or a network connection for accessing or using the Digital Content necessary for the proper functioning of the Digital Content (hereinafter referred to as the “User’s digital environment”), although the User was clearly and comprehensibly notified of its need before concluding the contract, the provisions of the 1st sentence of this paragraph shall not apply. In order to verify whether the defect occurred as a result of the User’s inadequate digital environment, you as the User are obliged to provide Us with the necessary cooperation to the extent that can be reasonably requested. The obligation to cooperate is limited only to technically available means that are as least disruptive to you as possible. If you refuse to provide cooperation, even though you were clearly and comprehensibly informed about this obligation and the consequences of its violation before concluding the contract (ie in these GTC), the provisions of the 1st sentence of this paragraph shall not apply.
4. What claims can you make in the event of a defect in the Digital Content?
you can demand the removal of the defect, unless it is unreasonably expensive or impossible
If we refuse to remove the defect or do not remove it properly, or if the defect persists after removal, or if the defect is a fundamental breach of contract (ie if you had known about such a defect in advance, you would not have wanted to purchase the Digital Content at all), or if it is clear from Our statement or conduct that We will not remove the defect within a reasonable time or without undue inconvenience to the Consumer, then you, as a consumer, may demand:
a reasonable discount or
withdraw from the Treaty.
The appropriate discount is determined as the difference between the value of the Digital Content without defects and the defective Digital Content that was provided to the User. If the Digital Content is to be provided for a certain period of time, the period during which it was provided defectively shall be taken into account; the User is entitled to the discount even if he withdraws from the Contract. The User cannot withdraw from the Contract if the defect of the Digital Content is insignificant; it is considered that the defect is not insignificant.
5. Filing a complaint:
Please submit your complaint without undue delay. If the subject of your complaint is undelivered access data to Digital Content, please first check your “bulk mail” or spam folders. You can also submit a complaint by sending a simple e‑mail message, which shows who, what and for what reason is making the complaint and how you propose to handle the complaint. We would appreciate it if you attached an invoice or other proof of purchase, a description of the claimed defect and a proposal for resolving the complaint. If possible and useful for proving the claimed defect, attach photo documentation (screenshot) or another document or means of evidence to the complaint.
We will handle the complaint within a reasonable time, taking into account the nature of the digital content and the purpose for which the Consumer requested it. If you are a Consumer, then we will also inform you of the Digital Content within this period of time about the handling of the complaint, to the contact e‑mail specified in the confirmation of receipt of the complaint. Unless you then provide us with a different contact e‑mail for the purposes of this information. In the confirmation of the handling of the complaint for the Consumer, in accordance with the Consumer Protection Act, we will provide confirmation of the date and method of handling the complaint, including confirmation of the repair (removal of the defect) and its duration, or a written justification for the rejection of the complaint.
6. Refund of the price paid and provision of a discount in the event of a recognized complaint:
If we recognize the complaint as justified and the result is a discount on the price already paid or a refund of the price paid, the refund will be made in the same way as you paid the price, no later than 14 days from the date of the complaint, if it is a Consumer complaint made regarding the provision of Digital Content.
X. CONCLUSION
1. The contract is concluded for a fixed period of time, until the obligations of the Provider and the User arising from the contract are fulfilled.
2. Personal data protection is addressed in a separate document.
3. These GTC are effective from 1 January 2025.
4. We are entitled to unilaterally change the GTC. However, the binding version that was in effect at the time of conclusion of the Contract is always decisive.